Ziara.

Terms of Service

Last updated: May 2026

1. Agreement

By signing up for Ziara, you ("Merchant") agree to these Terms of Service with DuneSpark Consulting ("Ziara", "we"). These terms govern your use of the Ziara platform.

2. Service description

Ziara provides software that allows restaurant businesses to:

  • Collect customer contact details and opt-in consent
  • Send promotional messages via WhatsApp, SMS, and email
  • Track campaign delivery and analytics

3. Merchant responsibilities

You agree to:

  • Only contact customers who have provided explicit consent to receive messages from your restaurant
  • Comply with UAE Federal Decree-Law No. 45 of 2021 (PDPL) and all applicable anti-spam and telecommunications regulations
  • Not send illegal, misleading, harassing, or abusive content
  • Not use Ziara to send messages on behalf of any business other than your registered restaurant
  • Maintain the security of your account credentials

4. Subscription and payment

  • Free trial: 14 days from registration, no credit card required
  • Paid plans: AED 299/month (Starter) or AED 599/month (Growth), billed monthly
  • Payments are processed by Stripe. By subscribing you agree to Stripe's terms
  • Plans renew automatically. You may cancel at any time via the billing portal
  • Refunds are not provided for partial months

5. Message quotas

Each plan includes a monthly message quota. Unused messages do not roll over. If you reach your quota before the cycle resets, campaigns will be paused until the next billing cycle.

6. Service availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. Message delivery depends on third-party providers (360dialog, Twilio, Resend) and is not guaranteed. We are not liable for failed deliveries caused by network issues, carrier restrictions, or customers' device settings.

7. Termination

We reserve the right to suspend or terminate accounts that violate these terms, send spam, or engage in fraudulent activity, without prior notice.

You may cancel your account at any time. Upon cancellation, your data will be retained for 30 days, then permanently deleted.

8. Limitation of liability

To the maximum extent permitted by UAE law, Ziara's total liability to you for any claim arising from these terms or use of the service shall not exceed the total fees paid by you in the 3 months preceding the claim.

9. Governing law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai, UAE.

10. Contact

Questions about these terms: hello@ziara.com